Tenant FAQ

Properties can be viewed by checking out a key Monday thru Friday from 9:00am – 4:00pm. You will need a state issued ID and a $20 cash key deposit. The key deposit is refundable as long as our office receives the key back on the same day before we close at 5:00pm. Keys are checked out on a first come, first serve basis. If a property is shown by appointment only, please contact our office at 804-518-0510. Our office does not have weekend hours.

Your completed application can be turned into our office. You will also need to bring your stat issued ID, social security card, proof of income for the last 30 days (paystubs) and a $50 non-refundable application fee. Application fees can only be paid in a money order or cash.

*Please note we require you view the property before you apply.

Application process generally takes about 3 business days. However, we work extremely hard on getting your application processed in the quickest time possible. In keeping with our quick turnaround time, incomplete applications will not be accepted.

• Gross monthly income must be three times the rent.
• No rental judgements, unpaid rental balances or unpaid utility bills.
• Must have a satisfactory rental verification.
• Must be employed at your job for one year prior to applying. *
• A nationwide credit and background check will be completed on all applicants.

*The one year requirement does not apply if you are in the military, if you work in healthcare, if you are a teacher, if you are in law enforcement, if you work in emergency safety or if you are transferring with your current job to a new location. If any of the above applies to you, you must provide a letter of intent from your new employer.

Rent is due on the 1st day of each month. As a courtesy, we give a grace period of 5 days. Payments received after 5:00pm on the 5th day will incur a late fee. If the 5th day falls on a Holiday or weekend, please make sure to have your payment into the office prior to the 5th day.

You can pay your rent in a money order, cashier’s check, cash, personal check, debit/credit*,online payments*. You can now pay at your local 7/11 and CVS stores.

*Please note we are unable to accept payments over the telephone.

All our leases are for one year (12 months).

Your lease signing is scheduled at the time your security deposit is placed. A lease signing is made by appointment only. A lease signing will not be a same day appointment, nor will walk-ins be accepted.

Not all our properties are pet friendly. If a property is accepting pets, all pets must be pre-approved by the owner and additional restrictions may apply. A pet fee is required and will be ½ of the full monthly rent. The pet fee is a one-time non-refundable fee payable to our office in the form of a money order or cashiers check-certified funds only. Breed restrictions apply.

The following breeds are deemed dangerous and are therefore prohibited:

Pit Bull, Rottweiler, Chow Chow, Doberman Pincher, German Shepard, Siberian Huskie, Alaskan Malamute, Akita, American Staffordshire Terrier, Great Dane, Wolf-Hybrid and Perro de Presa Canarios.